Quality Outcomes

  • All of our staff are involved in the ongoing effort to sustain high quality. Each year, at least three million hours are devoted to tracking, reporting, and analyzing the key quality metrics. 

    Select Medical's quality team works closely with our clinicians in a continual feedback loop. We call this comprehensive performance improvement system QualMAX™. The process helps to inform hospital and clinic leadership of our ongoing successes as well as opportunities for improvement.

    Throughout our specialty hospitals, we are focused on providing high-quality care to medically complex and critically ill patients. This commitment involves continuously measuring, monitoring and reporting on quality indicators such as patient satisfaction, vent wean rates, infection control (UTI and CLABSI rates), regulatory compliance, and patient safety. A recent study published in the American Journal of Critical Care by our Quality and Health Care Analytics team highlighted protocols that resulted in immediate, further declines in CLABSI rates. Overall, 72 percent of our patients in these hospitals are discharged home or to a lower level of care.

    Our inpatient rehabilitation hospitals use many of the same indicators as our long-term acute care hospitals, including outcomes, patient satisfaction, patient safety and discharge destinations. Case Mix Index (CMI) is a standard measure that health care providers use to define the average acuity of patients upon admission. The Case Mix Index for Select Medical's rehabilitation division is 1.31, higher than the national average of 1.28. Simply put, this means that patients admitted to our rehabilitation hospitals are more medically complex than the typical rehabilitation patient. Yet, despite the extent of their injuries, 73 percent of the patients we treat are discharged to home rather than to a nursing or sub-acute facility when compared to national averages.

    Select Medical's Outpatient Rehabilitation teams utilize a program to assess our patients' perception of functional change during therapy. This type of measurement is not yet standard for physical or occupational therapy. Since 2010, we have used a Patient Reported Outcomes program to gauge satisfaction. The program consists of multiple short-form surveys specific to the individual patient's condition. Patients complete these surveys at their initial evaluation, at re-evaluation, and again at discharge. Not all patient conditions are adequately covered by existing instruments and high rates of self-discharge in the outpatient setting make Admit-Discharge pairing challenging. There are currently no industry benchmarks and no normative datasets exist for interpretation of the survey scores. This is because patient reported outcomes are designed to only be relative to the individual patient, for an individual episode-of-care. In short, these instruments create an objective measure of functional change from the patient perspective. Our clinics rate, on average, rate 9.52 out of 10 on patient satisfaction measures.

    Ongoing management and monitoring of these and other quality measures ensures the highest level of service to patients and clients alike.

What People are Saying


Joel Zito

Select Specialty Hospital-Macomb, Michigan

Nineteen-year-old Joel Zito was attending Oakland University with a focus in pre-med. On March 27, 2010, he was helping some friends move a large soccer net when it fell... View more

Mary Boston

Select Specialty Hospital, Phoenix, AZ

Mary Boston thought she had the flu. She felt out of sorts, feverish and tired. But she had no idea how sick she really was. View more
Lamar Baker formated

Lamar Baker

Kessler Institute for Rehabilitation, New Jersey

When he walked, Lamar Baker felt like there was a golf ball stuck under his foot. His doctors initially thought it might be a strain, but further testing led to a... View more

Nell Jenkins

Select Specialty Hospital-Augusta, Georgia

Summer of 2010, Nell and Sammy Jenkins, both in their 80s, lost their Waynesboro, Georgia home to a house fire. They moved in with their kids until the house could be... View more

Alexandra Crawford

Select Specialty Hospital, Memphis, TN

Alexandra Crawford had just met the love of her life. At 28, she was healthy and looking forward to her happily ever after. But in July 2014, problems with her tonsils, neck pain and associated swelling sent her to the emergency room. A third ER visit revealed a tonsillar abscess. She was placed on a ventilator. View more
SSM-PT small

Jet Aviation


"Over the last two years, Jet Aviation and SSM Physical Therapy have been able to achieve the main goal of reducing muscle strain injuries over 60% and reduce cost associated with these types of injuries." View more

Carolyn Abeyta

Regency Hospital of Central Georgia, Georgia

Carolyn Abeyta considers herself a "can do" girl. The physicians and staff at Regency Hospital of Central Georgia call her a miracle. Carolyn's story began with a simple... View more

Caitlyn Cota

Select Specialty Hospital-Augusta, Georgia

Caitlyn Cota is a dancer. During her high school years, she was injured during a performance. The resulting pain grew worse over time and eventually she was treated with... View more

Stacy Simon

Select Specialty Hospital, Grosse Pointe, MI

Every day at the local mental health counseling and advocacy center, Stacy Simon’s mission is to offer hope. “I believe in spreading love and love will come back in return,” he said. Stacy developed pneumonia and was admitted to our hospital in January 2015. He was ventilator dependent and unable to talk. View more
Jean Altomari formatted

Jean Altomari

Kessler Institute for Rehabilitation, New Jersey

“I’m not sure what the future holds, but I know the best is still ahead of me.”   Jean Altomari and a group of friends were enjoying a terrific Caribbean cruise.... View more

Charles Loftis

Regency Hospital of Meridian, Mississippi

Charles Loftis prides himself on his family, especially his grandchildren. He's grateful to be back in Butler, Alabama, where he lives with his wife and two Jack Russell... View more

Gary Liddy

Select Specialty Hospital, Akron, OH

While playing with his grandchildren, Gary Liddy felt a tingling sensation in his fingers. By the next day, the tingling spread. Within 24 hours, he was on a ventilator and unconscious. View more

Barbara Saunders

Regency Hospital-Northwest Indiana, Indiana

Barbara Saunders taught social studies to junior high students for 32 years and loved it. She was preparing lesson plans one January when she grew weak and her legs gave... View more

Melinda Minton

Select Specialty Hospital-Denver, Colorado

Melinda Minton was healthy and adventurous, raising two girls and having fun traveling overseas. In July 2010, while visiting a friend in Denver, Melinda fell ill with... View more

George Plummer

Select Specialty Hospital, Camp Hill, PA

George Plummer woke up in our hospital on a ventilator and with a tracheotomy from an unexpected complication during his cancer surgery. He would later learn that his chances for recovery were very grim. View more

Joshua Speidel

Select Specialty Hospital, Indianapolis, IN

An honor student. A talented basketball player with a full-ride scholarship to Vermont State. At 18, Joshua Speidel was ready to tackle the world. But in February 2015, tragedy struck. View more

Ann Thomas

Select Specialty Hospital, Erie, PA

Ann Thomas had a full calendar. She worked in a physician’s office and taught a medical terminology class at a local technical school. When she wasn’t at work or teaching, she could be found on snowboard runs and horseback riding trails. In the midst of her active life, Ann was diagnosed with a brain tumor. View more

Drew Daniel

Select Specialty Hospital, Tallahassee, FL

The day after Thanksgiving 2014, William “Drew” Daniel was admitted to a hospital with an electrolyte imbalance so drastic, the doctors, nurses and therapists were not confident he would survive. View more
Courtney King Dye formatted

Courtney King Dye

Kessler Institute for Rehabilitation, New Jersey

To be an Olympic athlete takes great skill, determination and perseverance. Rehabilitation requires the same qualities.  For Courtney King Dye, an equestrian who... View more

Brad Henry

Select Specialty Hospital-Springfield, Missouri

Brad Henry, a 45-year-old international customer service representative, had just celebrated his youngest son's birthday. During the next few days, Brad found himself... View more

Judy Barth

Select Specialty Hospital-North Knoxville, Tennessee

Judy Barth was working in her yard when she experienced what she thought was heartburn. The pain increased to the point that she called for help. The last thing she... View more

Patricia Aughtry

Select Specialty Hospital, Erie, PA

When Patricia Aughtry was admitted to our hospital in January 2015, she was in respiratory failure and significant medical issues. As if her complex medical condition wasn’t stressful enough, her family’s choice to send her to our hospital meant she would be a 90-minute drive away. View more
Eric LeGrand formatted

Eric LeGrand

Kessler Institute for Rehabilitation, New Jersey

The first thing you notice about Eric LeGrand is his smile. It’s a warm, engaging smile that reflects a quiet maturity and deep inner strength. It also belies a... View more

Janice Cooks

Regency Hospital-Columbus, Ohio

Janice Cooks thought she was having an asthma attack. It turned out to be something much more serious, necrotizing pneumonia. She was admitted to ICU in respiratory... View more
Linda and David Kubert formatted

Linda and David Kubert

Kessler Institute for Rehabilitation, New Jersey

Most married couples share interests and enjoy spending time together. But Linda and David Kubert have taken togetherness to a new level.  They were out for a ride... View more
Windham Weaponry Logo

Windham Weaponry


...early intervention program has helped us to enjoy yet another annual drop in our workers' compensation insurance premiums. View more

Kirk Cordray

Select Specialty Hospital, Akron, OH

Kirkland Cordray is a typical, adventurous teenager. If his face wasn’t buried in a book, he was riding his skateboard. A freak accident while on his skateboard left 17-year-old Kirk with multiple fractures, a chest tube and ventilator dependent. View more

Kramer Beverage Company

New Jersey

...DJ Nork once again delivered a terrific injury prevention program to our delivery drivers. View more

Family of Brands

West Gables Rehabilitation HospitalSSM Physical Therapy - OutpatientHonorHealth
HMSRHCleveland Clinic RehabilitationNovacare
ConcentraBaylor Institute for RehabilitationRegency Hospital
PennState Rehabilitation HospitalSSM Rehabilitation HospitalEmory Rehab Hospital
Kessler Insitute for RehabilitationEmory Rehab OPSelect Rehabilitation Denton
Kessler Insitute for Rehabilitation - OutpatientSelect Physical TherapySelect Specialty Hospital
KortOhioHealth Rehabilitation HospitalPhysio
Sacco BaySan Antonio